Public transit individuals not qualified to make a diagnosis

I am still so extremely angry and bothered by yesterday's experience with trying to get my son his disabled transit ID.  The sheer ignorance, audacity, and flat out rudeness of the lady I dealt with yesterday is still reeling in my mind.  Over the years we definitely have had some situations that irritate you, but this one was by far the worst situation I've had to experience.

We had to travel all the way downtown to The Transit Store, which in itself is always a nightmare.  Traffic is horrible, parking will cost you ten dollars an hour (and you still have to hike four blocks or more to get to your desired location), and it's a sensory disaster waiting to happen for someone who is Autistic.  We avoid downtown like the plague (America's finest city, really?).  Never mind that this also entails both of us having to be present to hopefully prevent any meltdowns, and the cost involved with the subsequent loss of work to perform this task.


My students all have transit ID's, and I've been through this process before; it's typically a piece of cake.  Filled out application form, student ID, and an IEP listing federal handicapping code.  Pay fee, take picture, out the door you go.  Yesterday, was by no stretch of the imagination, easy.


We hand all necessary items to clerk/attendant/rude, unqualified, and incapable of reading a simple date transit worker.  First, she argues that there is no date on the IEP.  Really, the date of the annual, the date of the last triennial, or the date of entrance to special ed?  There's many to choose from, and make it quite clear that said disability is evidently not "temporary" (entrance date of 2001 should make that pretty abundantly clear, but maybe Im just being snarky).

Next, she apparently decides (after we point out the dates to her), that she want's to question his disability.  She asks another (much older I might add) transit worker to come over, look at the IEP (because evidently their experience must be limited), and then has the gall to point my son out.  My blood began to boil.  Who the hell are you to point out my child, and look him up and down trying to decide for yourself if you think he is Autistic or not!  Who are you to publicly embarrass him in front of about 20 other people, and pass judgment on his disability and it's validity in your eyes.  What gives you the qualifications to make such an assumption?

Clerk/attendant/rude, unqualified, and incapable of reading a simple date transit worker came back to the window after consulting with said older other transit worker (who looked clearly embarrassed herself for her co-workers behavior), and very curtly said "Go to the next window for your photo", and stomped off.

This whole little display had angered us, and my son even says "Why is everyone staring at me" and "how come she can't read an IEP?" and the kicker was when he said "Im sorry Im causing so many problems".  Granted my son is very high functioning, but appearance alone is not a determination of who is, or isn't Autistic.

We get in line,  take his photo, and wait to get his new ID.  It's spring break, and it's time to begin mobility training; the earlier we start the better odds that he'll be independent in the future.

We thought the whole skirmish was over, and that we'd be on our way in no time at all (ha).  We receive his ID, and in beautiful bold red lettering does it state "temporary ID".  What, and wtf?  Im not new to this.  Disabled ID's for transit are good for five years (temporary ID's are issued for well, temporary disabilities).  When did Autism become temporary?  She couldn't help herself obviously, and in her spite marked our application temporary (according to her ability to "see" my son's disability) .  Was there a supervisor in site to help us with this situation, of course not.

If the ID's were only to be issued yearly, I would suck it up and deal with it; policy is policy.  I of course know this isn't the case, and am pissed as hell that this little trollop had the nerve to be so petty, and unprofessional by just adding insult to injury after her little public display of knowledge.

My only recourse was to email the transit authority, and make it very clear that this issue needs to be resolved accordingly, and that failure to do so will result in a subsequent filing of an OCR action.

Such instances are a travesty to our children, and anyone who has a disability.  I find it repulsive that people can be so ignorant.  I find it even more disturbing that had I not the knowledge of their policies, I would have been unaware of what they had just done to my son.

April is Autism Awareness month, and clearly, we haven't got the message out to enough people yet.